This week we’re stepping into the world of luxury hospitality and servant-style leadership with none other than Ritz-Carlton co-founder and author of “Excellence Wins”, Horst Schulze. As the mastermind behind the award-winning operating and service standards in the hospitality industry, Schulze takes us on a journey through his 65-year career and shares secrets to creating a world-renowned, prestigious brand. Tune in to gain invaluable lessons from the man who has dedicated a lifetime to crafting memorable experiences for guests around the globe. Whether you're an aspiring hotelier or simply a lover of luxury, this episode is sure to leave you inspired and eager to elevate your own standards of excellence.  

Highlights:

• Learn about Horst’s journey that took him from being a 14-year-old aspiring hotelier to co-founding one of the world’s most prestigious hospitality brands.
• Explore the principles Horst championed such as, “Ladies & Gentlemen Serving Ladies & Gentlemen” and “People Are Not ‘Things’”, and how these philosophies reshaped the service industry.
• Uncover unique strategies for instilling a humble culture of service and generosity in your organization that empowers your employees to exceed expectations.
• Listen to the inspiring and vulnerable story of faith that led Horst to being the man of service he is today.

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