In this episode of How to Lead, Kate discusses the importance of active listening. She outlines the pitfalls of poor listening habits and offers actionable strategies for truly hearing and understanding team members. By mastering active listening, leaders can build trust, enhance psychological safety, and improve decision-making and team engagement.
Episode Highlights
00:00 Introduction to Active Listening
00:38 Meet Linda the Bad Manager
01:00 The Challenge of True Active Listening
01:42 Why Listening Matters for Leaders
02:01 Identifying Barriers to Listening
02:46 Strategies for Effective Listening
03:39 The Power of Reflective Listening
05:22 The Impact of Mastering Active Listening
06:30 Active Listening in Different Scenarios
08:30 Conclusion and Key Takeaways
09:03 Closing Remarks and Resources
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